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Make a Referral 0808 250 8747
General Enquiries 0808 208 3643
General Enquiries
Make a Referral 0808 250 8747 General 0808 208 3643
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Our Dementia Plus service

At Priory Adult Care, we believe it is important to manage the underlying cause of the problem, rather than simply dealing with the response. We therefore also offer a Dementia Plus service to further support individuals with behaviours that challenge, who may need close monitoring with their complex dementia and associated mental health needs. As part of this service, we provide a higher-level staffing ratio with registered mental health nurses.

We offer bespoke, person-centred packages of care tailored to individual needs, which supports our residents at different stages of their care pathway. Ahead of developing this individualised care package, it is important that we get to know the person, their likes and dislikes, their triggers and supporting their choices.

Service summary

Our residents are admitted from a range of settings, which include those from placement breakdowns (either at their own home or other care environments), step down from a hospital section and those that may have been detained under the Mental Health Act. Our Dementia Plus service includes:

  • Staff experienced in dealing with more complex behaviours, who are trained in Non Abusive Psychological & Physical Intervention (NAPPI) and Priory’s Creative Minds dementia training, which is accredited by the University of Surrey

  • Staff trained in calmly taking control without being confrontational. Using their training, they can make the individual feel at ease by being reassuring, maintaining dignity and self-respect. Staff also use a sensitive, supportive approach that can manage challenging behaviour and providing consistent, caring assistance, which may help prevent escalation and crisis

  • Activities provided which are person-centred and tailored to an individual’s interests, abilities and needs. By effectively caring for the individual, we can reduce boredom, frustration and behaviours that challenge. This includes introducing a sensory element such as music, sensory rooms, rummage boxes, sensory gardens and also supporting people to access the community

  • The environment is dementia friendly with signage and sensory areas, and smaller units of care 

Putting our residents at the centre of everything we do

Priory Adult Care works hand-in-hand with residents and their loved ones to ensure that all in our care experience happy, healthier and enjoyable lives. We achieve this by treating every one of our residents as VIPS, who are at the centre of everything we do.

Our dementia strategy and person-centred model of care encompasses the work and principles of Dawn Brooker's VIPS model and Tom Kitwood’s model of psychological needs. Brooker’s acronym VIPS encapsulates the broader meaning of person-centred care, and that people with dementia and their loved ones must be:

  • Valued

  • Treated as Individuals

  • The Perspective of the person with dementia must inform our understanding

  • The person’s Social environment must be attended to because of the fundamental importance of relationships in sustaining personhood

At Priory Adult Care, our dedicated and experienced staff teams ensure that all of our residents with dementia and their loved ones are treated as VIPS. This includes:

  • Working hand-in-hand with residents to ensure that they experience socially inclusive and enjoyable lives as part of the wider community

  • Supporting our residents to maintain their attachments to loved ones and communities that are important to them

  • Promoting and supporting meaningful occupation, independence and maintenance of identity

  • Optimising comfort, health, cognition, activity and wellbeing, and supporting and understanding behavioural and psychological symptoms

  • Working with the health community to identify and treat accompanying physical illness

  • Involving and providing information and long-term support to our residents loved ones, families and friends are always welcome

Our training of staff

An accredited dementia care programme

Creative Minds is our University accredited dementia training programme, which is currently accredited by Surrey University and with their Recognising the Quality of Learning & Education (RQLE) standards.

The programme aims to equip all of our colleagues to support people with dementia to live their lives to the fullest and encourage ideas to improve the quality of life. This can also provide help and support for the relatives of those with dementia to help understand the condition.

The Creative Minds training programme is based around a journey with dementia, and covers a number of key topics. This ranges from the very beginning of someone’s journey by understanding the diagnostic process and symptoms of dementia, right through to providing end of life care and support.

NAPPI training

The aim of Non-Abusive Psychological and Physical Intervention (NAPPI) is to improve the quality of life for the resident and also those around them, through the implementation of a positive behaviour support (PBS) model.

The model consists of three sections and by training our staff at Priory Adult Care to adopt and understand these sections and approaches, we can improve how we support the people we care for who present with more complex and sometimes more challenging behaviours.

The three sections of NAPPI are:

  • The green section covers active support. This identifies primary strategies which if used consistently over time will reduce stress and build resilience. This section includes involving residents in decision making and actively promotes independence, improving wellbeing and reducing the likelihood that behaviours of concern will arise

  • The amber section covers ‘why’ a behaviour of concern occurs and increases empathy for and understanding of the resident. This section focusses on triggers for behaviours and developing person-centred strategies to manage exposure to these. The section also covers the use of post incident analysis to learn from and enhance the quality of care

  • The red section focusses on person-centred approaches and responses to de-escalate, and manage behaviours of concern safely for both the resident and staff

Get in touch

If you would like to make an appointment to visit one of our care homes or for more information on the services we provide, please contact us on 0808 208 2147 or click here to complete an enquiry form.

Our testimonials

“I have been visiting my husband in this care home for over four years, four days a week. I find the staff work together as a team. The care and support for my husband and myself has been wonderful. I feel they are part of our family.”

Relative of a resident at Boughton Manor

“The nursing is of a very high standard, all of the staff are very attentive to the residents’ needs.”

Relative of a resident at Orchid Lawns

“The dementia care staff have cared for my mother in a very loving and dignified way. As a family, we can see a happy and content lady each time we visit the Priory Adult Care home. I have nothing but praise and admiration for the hard work and loving care that you offer.”

Relative of a resident at Claremount House