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Worcester care home rated 'good' overall as staff 'speak respectfully about the people they care for'

A local care home in Worcester, 95 Bromyard Road, was rated ‘good’ overall and in all care categories by the Care Quality Commission (CQC), the health and social care watchdog. These categories were ‘is the service ‘safe’, ‘effective’, ‘caring’, ‘responsive’ and ‘well-led’.

The CQC inspectors said, “People told us they liked the staff who cared for them. Relatives were positive about the relationships developed between staff and their family members. One relative told us, ‘Staff are so loving, extremely patient and professional.’

The relative told us because of the kindness shown by staff their family member now had the confidence to show empathy and affection to others. The relative told us this had been, ‘A massive change’ for the person, and they were very happy living at the home. We saw people sought out staff to chat with them about their day; people wanted to involve staff in their lives, and staff were interested in their achievements and keen to support them in the ways people preferred.”

The inspectors went onto say, “Staff spoke respectfully about the people they cared for, knew how they liked to be reassured and comforted and understood what interested them. One staff member told us one person liked to spend time on their own with staff, so they could enjoy a game of scrabble. The person told us staff often spent time doing this with them, which they really enjoyed. Another person told us staff always tried their best to support them, so they liked the staff and enjoyed living at the home.”

Residents told inspectors that they were supported to keep in touch with friends and family, as well doing enjoyable activities. A relative said to inspectors, “Staff go above and beyond, they really go the extra mile.”

Inspectors spoke of how residents and relatives were “complimentary” about how the home was run and the extent to which their views were taken into account. One relative said to inspectors, ‘I can’t praise the home and its staff enough, it is the best place my family member has lived. It’s wonderful what staff have done to support them.’

95 Bromyard Road is managed by Priory Adult Care, a division within the renowned Priory Group. The home supports people with autism, learning disabilities and mental health conditions. It is located in St John’s, Worcester.

Sophie Herring, Registered Manager said: “I am really pleased with the report and about the great things that the inspectors, our residents, and their family members have said about our home and the excellent quality of personalised support we offer. I would like to take this opportunity to thank everyone involved with the home for making it such a brilliant place to live.”

Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “I really enjoyed reading this report. Bromyard Road’s residents clearly benefit greatly from the support they receive, so I would like to take this opportunity to thank the staff team for everything they have done to enhance the lives of the residents they support.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.