Arthur House residential care home in Wimbledon Park, Merton has been praised for its ‘safe and caring’ approach and for the ‘warm and respectful’ way it treats residents.
In a report by the care regulator, inspectors said staff took the time to listen to what people had to say, reacted quickly when there were changes in a resident’s health and well-being, and ensured those at risk of malnutrition and dehydration had their food and fluid intake closely monitored.
One relative told Care Quality Commission inspectors they felt ‘quite confident’ that the staff had the skills to do the job while another relative said: ‘My relative’s needs are always met. The care is excellent.’The CQC rated the home as good across the board for being safe, effective, caring, responsive and well-led, with an overall rating for the service as ‘good’.
The inspectors said the home, which has been undergoing a £750,000 refurbishment, was welcoming to relatives who said there were no restrictions on them visiting their family members and people, and the new manager was ‘approachable, listened and proactive in getting things done’.
The inspectors said: ‘We saw interactions between people and staff were kind and caring. Staff took the time to listen to what people had to say. It was clear that staff knew people well and could tell quickly what people needed or wanted.
‘People’s views and preferences for how their needs should be met were listened to and respected.’
Priory Adult Care (formerly Amore Care) has an accredited in-house dementia training programme for all staff. Those who had received it at Arthur House spoke positively about how it had helped them.
One resident added: ‘If I didn’t feel well someone would come immediately’ while another said: ‘They don’t miss much. They make sure the doctor is always called if anything was needed.’
Another resident said: ‘I can easily get someone here (with a call bell) I wanted something.’
Celia Caton, Operations Director at Priory Adult Care (formerly Amore Care), said: ‘Arthur House is a fine example of what Amore Care does best – which is always putting the needs of residents first. Staff understand what constitutes good care and go the extra mile to ensure they deliver it.”
Residents at the home were recently celebrating after Priory Adult Care (formerly Amore Care) was named ‘most outstanding residential care service in the UK’.
Arthur House won the top award at the Global Over 50's Housing Awards in London.
At the awards ceremony attended by the UK’s biggest care home operators, Priory Adult Care (formerly Amore Care) received special praise for the care and compassion shown towards residents on a daily basis by its staff.
Tania Leigh-Banner, home manager at Arthur House, said: ‘Staff and residents from Arthur House are in agreement that we are very proud to be a part of Priory Adult Care (formerly Amore Care).’
For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.