"People received personalised care that was responsive to their needs"
Westview care home in Folkestone, Kent, for adults with learning difficulties, autism and Prader-Willi Syndrome, has been rated as ‘good’ by care inspectors.
The home was rated ‘good’ by the independent health and social care regulators, the Care Quality Commission (CQC), in all five categories: “Is the service safe?”, “responsive” “effective”, “caring” and “well-led”.
Inspectors witnessed “a lot of positive conversations which promoted people’s wellbeing. We saw a member of care staff sitting with a person in the lounge and chatting with them about what activities they planned to undertake for the rest of the week. The member of staff supported this conversation by helping the person to look at pictures that referred to some of the activities they were planning to enjoy.”
One relative told inspectors: “I'm very confident that my family member leads a full life. I accept that sometimes they don't want to go out much and that the staff do their best to encourage them.”
The CQC highlighted the way that “people received personalised care that was responsive to their needs. This included them having access to information that was presented to them in an accessible way. In addition, people had been offered opportunities to pursue their hobbies and interests.”
The inspectors praised the way that “care staff were able to promote positive outcomes for people if they became distressed. When this occurred care staff followed the guidance in the people's care plans so that they supported them in the right way. An example of this was a person who was worried because they could not decide how they wanted to spend their day. The person was becoming anxious. A member of care staff recognised that action needed to be taken to keep the person …safe.”
Kim Glennon, Registered Manager at Westview, said: “We are thrilled with the outcome of our latest CQC inspection as we have all worked incredibly hard to ensure that our residents are able to lead a safe and independent lifestyle. Everyone who has been involved in creating the encouraging environment we promote in our home should feel very proud to have been recognised positively by the CQC during this inspection”
Hayden Knight, Managing Director for the South East at Adult Care, said: “Westview is a fantastic care home and I am so pleased that it has been recognised for the amazing work the staff do to support the residents. It is great that the CQC holds the service in such a high regard, particularly in ensuring that the team offers personalised care.”
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