Ardsley House residential service in East Ardsley, Wakefield has been praised by the Care Quality Commission for the quality of its care and support.
A recent inspection visit to the home, based in Royston Hill, by the CQC, the independent regulator of all health and social care services in England, found that it was “good” in all the required standards including:
- Respecting and involving people who use services
- Care and welfare of people who use the service
- Safeguarding people who use the services from abuse
- Supporting workers
- Assessing and monitoring the quality of service provision
Effective support for people with learning disabilities
Ardsley House provides residential and personal support for people with learning disabilities and the CQC report concluded that the service was responsive, well-led, caring, effective and safe.
The Inspector said: “People we spoke to told us that they were happy living at Ardsley House. Their care and support was personalised. The service had good management and leadership.”
Understanding staff
The Inspector highlighted the fact that staff understood how to treat people with dignity and respect, that people enjoyed the meals and always had plenty to eat and drink, and that “people felt safe”.One person supported by Ardsley House told the CQC: “There is always something I like and I’m a fussy eater.”
The Inspector said: “People we spoke with said they were happy living at Ardsley House. One person said, ‘The staff are very kind and spend lots of time with us’. Another person said, ‘It’s lovely here, I really like it.’
“People were very comfortable in their home.People looked well cared for and told us they enjoyed doing a range of activities within the home and community.
Guidance and support
“People’s safety had been assessed and risks were managed and monitored. People accessed a range of activities within the home and the community. The management team worked well together, and provided appropriate guidance and support. People were comfortable approaching the managers and could put forward suggestions to help improve the service.”
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