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General Enquiries
Make a Referral 0808 208 2147 General 0808 208 3643

People supported by the service tell inspectors that staff are “kind, friendly and respectful”

The Care Quality Commission (CQC) inspectors were full of praise for a supported living service, Supporting You in the South East, (SYI South East), which assists people to live independently in their own homes across the South East. 

In its report, following an inspection, the CQC highlighted how the people supported by SYI South East “had forged good relationships with staff so they felt they were comfortable and felt well treated”. People said “they were cared for by staff who knew their needs well”. The service was rated good overall and in each of five categories, “is the service safe?”, “effective”, “caring”, “responsive” and “well-led”.

The CQC said, “People described their care positively. Staff we spoke with had the right attitude to care and were committed to delivering compassionate care. People told us that staff were kind, friendly and respectful.”

They continued by saying, “Another person said, ‘Staff, they’re nice. They’re good, they do help me, yes’…. Another person said, ‘I like it here, it’s my home’.”

Inspectors said the staff they spoke with “were friendly and happy to provide care… We observed that people were supported by caring staff that were sensitive in manner and approach to their needs. Staff described how they delivered friendly compassionate care.”

Staff support people to go on outings and take part in activities they enjoy. A person supported by the service said to inspectors, “I am planning to go to New Romney to do some shopping. Sometimes on Sundays I go to church”. Another person said, “I’ve got an electric scooter if I want to go out. I go out with staff, or on my own and come back when I want.”

SYI South East supports people across the South East, including in Folkestone, Hastings and New Romney, who have learning disabilities, autism and/or mental health difficulties to live independently in their own home. Its offices are in Kent, New Romney. The service is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.

Michele Williams-Cawley, Registered Manager at SYI South East, “I am really proud of what our service has achieved. It is great to see that the people we support are enjoying their time with us and like working with our staff team.”

Hayden Knight, Managing Director for the South East at Priory Adult Care: “SYI South East is a great service that is going from strength to strength. It is really pleasing to see how positive staff, the people we support and their relatives are towards the service.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.