A Cornwall care service which helps people with learning disabilities live independently in their own homes, Supporting You in Cornwall (SYI Cornwall), has been rated ‘good’ overall, and in all care categories, by the Care Quality Commission (CQC), the health and social care watchdog.
Following a recent inspection, CQC inspectors said, “When we visited people’s homes, we observed staff providing kind and considerate help, appropriate to each person’s care and support needs. People told us staff treated them respectfully and asked how they wanted their care and support to be provided. People told us staff did not rush them.”
“Comments from people about staff included, ‘They are great’, ‘They are all very kind to me’ and ‘They are fabulous’.”
The inspectors said, “Staff were motivated and clearly passionate about making a difference to people’s lives. Staff demonstrated a commitment to their work and worked together as a team. Comments from staff included, ‘I love the job, service users are my priority’.” The CQC went onto say, “Staff spoke about the people they supported fondly and displayed a pride in people’s accomplishments and a willingness to support people to develop further. They spoke about people positively and focussed on their achievements, demonstrating high expectations for people. One said, ‘It’s great to see people have the confidence to try new things’.”
SYI Cornwall supported living service supports people with autism, learning disabilities, mental health problems and behaviours that challenge to live independently. People are assisted to develop key life skills and are helped with the day-to-day tasks they may struggle with.
Susan Headland, Registered Manager at SYI Cornwall, said: “I am extremely proud of my staff teams in SYI Cornwall and am impressed by their level of professionalism and commitment to those we support. Without their hard work and positivity we would not have achieved a ‘Good’ in all areas of our CQC Report. I would like to thank them all for their hard work and dedication and for the excellent level of care and support they provide to our service users on a daily basis.”
Justine Cahill, Managing Director for the South West and Wales for Priory Adult Care, said:
“I am really pleased with everything they have achieved at SYI Cornwall. I would like to thank the staff teams there for everything they have done for each other and the people they support. I am sure that the service will continue to go from strength to strength.”
For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.