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26 Oct

Staff “love” working at local care home

Staff “love” working at local care home

  • Inspectors “found that staff had a caring attitude”
  • A resident’s relative told inspectors, “I feel that my family member is safe and well cared for”
  • Residents were “supported to participate in activities” and to go on holiday

A specialist care home for adults with learning disabilities, Alexandra House, has been rated ‘good’ by the health and social care regulator, the Care Quality Commission (CQC), in all five categories: “Is the service safe?”, “responsive” , “effective”, “caring” and “well-led”.

In their report, the CQC said: “Throughout our inspection we found staff had a caring attitude and person-centred approach. All the staff we spoke with told us they loved working at Alexandra House and people living at the home were at the heart of the service.” The inspectors went on to say, “Support workers knew the people they supported well including their care and wellbeing needs.”

Residents and their relatives gave positive feedback about the inspection. A resident told inspectors, “It’s good here and gave a thumbs up sign.” A relative said, “I feel that my family member is safe and well cared for.”

The CQC went on to say, “People were supported on a regular basis to participate in meaningful activities. Each person had an individualised activity planner with specific details for each activity, one person was due to ‘Drive or walk to the park with a flask of tea’ on the day after our inspection. People took part in activities such as day trips out, cycling, singing, puzzles, music and therapies. People had been on holidays with staff in the UK and abroad during 2018 and gave us a thumbs up when we asked if they had enjoyed them. On the day of our inspection a therapist was present and giving many people massage and reflexology treatments.”

Alexandra House supports adults who have learning disabilities. The care home is located in Gloucester. It is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.

Rebecca Long, Registered Manager at Alexandra House, said: “I am really pleased with this inspection. It shows that we really do offer a high level of care and support at Alexandra House. We will continue to work really hard to do the best that we can for our residents.”

Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “Rebecca is a brilliant Registered Manager who works really hard to ensure that the residents at Alexandra House get the best possible opportunities they can.”