- Inspectors said staff at The Moorings “consistently treated people with a very kind and compassionate manner”
- “Staff had developed exceptionally strong caring relationships with people and genuinely cared for them”
- “We saw lots of laughter and joking between people and staff with people’s faces lighting up when they were with staff”
- “We observed staff were dedicated in providing whatever activity, opportunity or task people wanted”
A specialist care home in Poole has been rated ‘outstanding’ by the health and social care watchdog, the Care Quality Commission (CQC).
Following the CQC’s inspection of The Moorings, inspectors said, “Staff told us the people were at the heart of everything that happened each day and that the day was set out by the people that lived there. We observed staff were true to this and were dedicated in providing whatever activity, opportunity or task people wanted.”
The CQC went on to say, “We observed staff consistently treated people with a very kind and compassionate manner. We saw lots of laughter and joking between people and staff with people’s faces lighting up when they were with staff. Staff sat, ate and talked with people at all times, making for a positive and inclusive atmosphere.”
Inspectors said, “Staff had developed exceptionally strong caring relationships with people and genuinely cared for them.”
The report mentioned that residents took part in a range of activities, including going out for meals, to the cinema and bowling. Staff encouraged residents to take part in new activities, for example they helped a young person plan to go swimming for the first time.
Residents’ bedrooms were “highly personalised”, according to inspectors. Residents chose the décor and furniture in their bedrooms. They were recently involved in redesigning the communal garden. The home fitted a seating area, barbecue and boxing punch bag for fitness.
The home was rated ‘outstanding’ overall, as well as in the “is the service effective?”, “caring” and “responsive” assessment categories. It was rated ‘good’ in the “safe” and “well-led” categories.
The Moorings supports adults with learning disabilities, autism and/or physical disabilities. It is located in Poole, Dorset. The home is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
Martin Ashford, Registered Manager at The Moorings, said: “This result is a massive achievement, and is testament to all the staff at The Moorings for their hard work and dedication to those we support. It’s great to have such a fantastic report from CQC that showcases the outstanding work we do and will continue to do here.”
Rebekah Cresswell, Chief Operating Officer at Priory Adult Care, said: “Martin is an excellent home manager who leads a wonderful staff team. The report demonstrates how personalised the care at The Moorings is, and how staff will go out of their way to help residents do the things they enjoy. I was also pleased to read how the team supported each other and welcomed new team members.”