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Sandwich Road Care Home rated 'good' overall and praised for staff being "exceptionally kind" and "caring" by CQC

A local care home in Kent, Sandwich Road was rated ‘outstanding’ in the “is the service responsive?“ care category, by the Care Quality Commission (CQC). It was rated ‘good’ overall and in all other categories: “Is the service safe?”, “effective”, “caring” and “well-led”.

In the report, following the CQC’s inspection, inspectors wrote about how the service was ‘outstanding’ in the “responsive” category. They said, “People were involved in all aspects of their care and support. They lead full and active lives and took part in a range of activities they enjoyed. Thus had developed further and people now had more opportunities for socialising.”

The inspectors went on to say, “People’s longer goals included going on holiday for the first time. People had not been supported to go on holiday before their arrival at the home due to their complex needs, so staff were proud to have supported people to go away for the first time overnight. There were pictures displayed all around the service of people’s holidays, and they were smiling broadly in all of them. Staff told us they were already researching different places for people’s next holiday.” 

They added, “There was feedback from one healthcare professional who reiterated how notable it was that people were learning new things later in life. The healthcare professional had written that a resident ‘has made amazing strides with staff, is undertaking new opportunities such as going on the bus… Their quality of life appears good at the moment’.”

The CQC report said: “Staff and the registered manager took a key role in building links with those in the local community and worked to develop people’s support networks outside of the service. One person has never had a ‘friend’ before due to their social isolation. Staff had introduced them to a person living in another service run by the registered manager… Staff supported this person to visit the service regularly and told us, ‘You can see their relationship is building’.”

The inspectors were full of praise for the home in other care categories too. They described staff as “exceptionally kind and caring”. The report praised the way the new registered manager led the home, and said: “He had embedded best practice within the service. Staff were all working towards the principles of person-centred active support.”

55 Sandwich Road is managed by Priory Adult Care, a division within the renowned Priory Group of mental healthcare specialists. The home supports people with autism, learning disabilities and related conditions. It is located in Dover, Kent.

Jamie Warrender, Registered Manager at Sandwich Road, said: “We are delighted to have been awarded an ‘outstanding’ rating for being responsive, and to be recognised and valued for the exceptional work we do every day. I feel enormously proud of the team for their consistent dedication and commitment to delivering the highest standards of care, support and treatment to the people who use our service. As a service we demonstrated a strong values driven leadership, person-centred ethos, culture and approach and its fundamental positive impact of resident outcomes. We are passionate about our vision for the service and we will be striving for our shared aspiration of achieving outstanding overall status at our next inspection.”

Hayden Knight, Managing Director for the South East at Priory Adult Care, said: “I am delighted with this report. The inspection is a brilliant outcome for Sandwich Road. It is great that the registered manager is making an excellent impact. I was particularly pleased to read how the service is helping its residents to develop new friendships outside the home. Thank you to the residents, their relatives, and all the staff team for making it the successful place that it is.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.