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Residents at specialist care home Park Street are treated with “kindness, respect and compassion”

A specialist care home for autism and related conditions, Park Street, has been rated ‘good’ by the health and social care regulator, the Care Quality Commission (CQC), in all five categories: “Is the service safe?”, “responsive” , “effective”, “caring” and “well-led”.

In their report, the CQC said: “People were treated with kindness, respect and compassion. One person told us, ‘The staff are good. They do the right thing and always try to help when they can’ and, ‘They really do an excellent job. I always appreciate what they do to support me.’ They also told us, ‘The first time I came here, I knew it was the right place for me’.

The CQC went on to say, “Staff spoke passionately about their roles. One member of staff said, ‘I wanted to do a job that would have a positive impact. Something that was meaningful and would help people. I really enjoy my job.’ Another told us, ‘This is probably the best job I’ve ever had. Seeing people reach their goals is great’.” The inspectors went on to say, “The atmosphere was friendly and calm. People were relaxed around staff; they were smiling and engaging with them.

The report also said, “One person and a member of staff had completed the National Autistic Society’s night walk in Bristol together to raise money for a local charity.

Park Street supports adults who have learning disabilities. It is located in Trowbridge, Wiltshire. The care home is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.

Teresa Hibbs, Registered Manager at Park Street, said: “The CQC have given us at Park Street some excellent feedback.  I am proud of everything our service, the staff team and the people we support have achieved.

Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “I want to express my gratitude to Teresa for everything that she has done for Park Street. She leads by example and always ensures that the residents there get the support they require.