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Priory Highfields rated ‘outstanding’ by the CQC for providing responsive support

A local service in Burntwood, Priory Highfields, was rated ‘outstanding’ in the “is the service responsive?“ care category, by the Care Quality Commission (CQC). It was rated ‘good’ overall and in all other categories: “Is the service safe?”, “effective”, “caring” and “well-led”.

In their report, following the CQC’s inspection, inspectors wrote about how the service was ‘outstanding’ in the “responsive” category. They said, “Relatives felt the staff understood their family members' needs well and provided personalised care and support.  One relative told us, ‘The resident has made significant improvements since coming here and had been able to attend college’.”

The inspectors went onto say, “Relatives felt the staff were responsive and flexible in ensuring people lived as full lives as possible. One relative said, ‘They are always doing something with them and are flexible if we suggest something different. For example, I phoned up on Saturday morning to suggest a Christmas Fayre and they were able to do it – they really enjoyed it. In fact, a friend of mine saw them at the event smiling’… Another told us, ‘They do things I’d have to plan carefully for and would need help from others; for example they take them to the golfing range; they love filling up the golf ball machine’.”

The report mentions how service users take part in a range of activities, which are catered towards their personal interests and needs. Current service users have gone horse-riding, bowling, trampolining and have attended shows as well as music events. Staff recently helped a person to develop a relationship with the local community and to attend church. 

The service was praised heavily in the “caring” category. The inspectors said, “Relatives were positive about the staff and told us they treated their family member with kindness and compassion. One relative said, ‘The staff are excellent, they go above and beyond their day job to ensure people are happy.’ Another said, ‘The staff are so fond of them; they always speak positively about them’.” The CQC went onto say, “We saw that staff communicated well with people and treated them in a caring and respectful manner.”

In its review of the “well-led” category, inspectors described the service as being “consistently well managed”. They went onto write about Your voice meetings. They give service users an opportunity to raise any suggestions or ideas for improvements they have.

Priory Highfields is managed by Priory Adult Care, a division within the renowned Priory Group. The service supports people with autism and related conditions. It seeks to reduce anxiety levels by enabling individuals to access a personalised, structured programme of fun and leisure, physical activity, education, work and life experiences. Service users are therefore able to engage in all aspects of their life with increased confidence. Priory Highfields is located in in Burntwood, Staffordshire.

Pete Stanton, Acting Manager at Priory Highfields, said: “I am thrilled that our service was rated ‘outstanding’ in the “responsive” category, because it is important to our staff team that we offer individualised support that makes a lasting different to our service users. I would like to thank their service users’ relatives for working closely with us and ensuring that their family members get the most they can from their time with us.”

Justine Cahill, Managing Director for the South West and Wales, said: “I am really impressed with Priory Highfields and what the staff team have achieved.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.