Dinorwic Road service in Southport, which supports for adults with learning disabilities has been praised by care inspectors for its caring, responsive and effective service.
The Care Quality Commission said the service treated people with privacy and dignity and had a good understanding of people’s needs. There were always enough staff on duty to support imdiviuals, it said.
“People who lived in the home took part in a variety of activities both in the home and in the community. Some people attended college, others enjoyed activities such as swimming, going to the cinema and shopping,” the inspectors said.
“During our visit we observed staff supported people in a caring manner and treated people with dignity and respect. Staff knew people’s individual needs and how to meet them. We saw there were good relationships between people living at the home and staff, with staff taking time to talk and interact with people.
“The registered manager provided an effective lead in the home and was supported by a clear management structure.”
The service was classified as “good” across the board for being “caring”, “safe”, “responsive”, “effective” and “well-led”. Inspectors said residents were involved in the running of the home, and met with staff each week at ‘Your Voice’ meetings to choose the following week’s menu and activities they wanted to take participate in.
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