A specialist care home for adults with learning disabilities, Dolphin Lane, has been rated ‘outstanding’ by the health and social care regulator, the Care Quality Commission (CQC). This ranks Dolphin Lane in the top 3% of care homes in England.
In their report, the CQC said: “People and their relatives were universally positive about staff’s care and compassion. Comments from people included, ‘Staff are awesome; absolutely cosmic and brilliant’, ‘Totally brilliant’… One relative we spoke with said, ‘Staff’s kindness is fantastic. They value people as equals and share their own things with them like books and games’.”
The inspectors went on to say, “Staff were kind, attentive and patient. We saw someone talk to staff about their recent trip out in a good humoured relaxed way, staff listened attentively and there was a good rapport. This was evident in all other interactions we observed.”
The CQC said, “The service made every effort to secure activities for people that would allow them to achieve their personal hopes and dreams and maximise their opportunities. The service demonstrated that they went ‘above and beyond’ to achieve them. For example, one person was supported to see a famous live show, staff contacted the promoters and ensured that they got to meet the acts after the show… Everyone we spoke with told us about the range of activities they wanted to do and were helped to participate in. This included the service contacting a local guitarist to provide guitar lessons for a person, support to attend regular sports events, pubs, art classes, concerts and major touring attractions.”The report said, “People were actively encouraged and supported by staff to access education and employment. People were supported by staff to go on courses to help them prepare for job interviews, and we saw people had jobs that made a big impact on their lives.”
Dolphin Lane supports adults who have learning disabilities. It is located in Wakefield, West Yorkshire. The care home is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
The home was rated ‘outstanding’ overall, as well as in the “is the service responsive” and “well led” inspection categories. It was rated ‘good’ in all other categories: “is the service safe”, “effective” and “caring”.
Adele Taylor, Registered Manager at Dolphin Lane, said: “It is a real honour to lead a service that is now in England’s top 3% of care homes. I love leading such a wonderful staff team who always do their upmost for the residents we support.”
Paul Lakeland, Operations Director at Priory Adult Care, said: “It is rare for a service to be rated ‘outstanding’ so I think this achievement really speaks for itself. I want to give a massive thanks to Adele and her staff team for always striving for excellence and making a real and lasting difference to residents’ lives.”