A local care home, Fair View Lodge, was rated ‘outstanding’ for being “well led” by the Care Quality Commission (CQC). It was rated ‘good’ overall and in all other care categories: “Is the service safe?”, “responsive” “effective” and “caring”.
In its review of the “well led” category, which was rated ‘outstanding’, inspectors said: “Fair View Lodge had a clearly understood, positive ethos and culture, and each aspect of the service was tailored to meet individual needs. This focus on individual needs and personalised care was evident throughout, and underpinned each element of the service. It ensured each person had opportunities to live a fulfilled life, communicate their wishes and develop their potential.”
They went on to say, “The registered manager demonstrated strong leadership and was passionate about supporting positive care and maximising people’s potential. There was a strong emphasis on continuous improvement… There was a clear commitment to staff development and equality of access to development opportunities.”
Inspectors described the manager and her team as being as being “reflective and thoughtful about the support they gave”. The inspectors mentioned how they “saw and were told about many developments and positive changes to people’s lives that had occurred since the last inspection”.
The CQC was full of praise for the home in other categories, including the “caring” category. They said, “Fair View Lodge had a positive, caring and welcoming atmosphere. People were busy and engaged throughout the day. We saw one person returning from activities in the community who was keen to share their experiences with staff on duty and visitors.”
They went on to describe the staff and management as being “enthusiastic” about supporting residents. They mentioned how “staff took every opportunity to praise people for the changes they had made, which had in turn led to improvements in their life, with more opportunities for freedom and self-expression. Relatives and visiting professionals shared his enthusiasm, and spoke very highly of the service.
A relative told us, ‘I know I don’t need to worry about them now’ and another said ‘When I get there, I do see the caring. It is there, it is genuine, I am thrilled.. It’s the best placed they have ever lived’. A relative shared with us their experience of how their relation had progressed since being at the service, including how their world was ‘opening up’. They said ‘this is the best placement ever’.”
Nicola Wilson, Registered Manager at Fair View Lodge, said: “I am delighted with this report as it is a true reflection of the hard work, dedication and passion that each member of my team demonstrates on a daily basis to ensure the highest quality care is offered to our residents. It is so pleasing to see that the inspectors think highly of our service.”
Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “The staff at Fair View Lodge do brilliant things for the people they support. They make a real and lasting difference to people’s lives, and for this reason they deserve a tremendous thanks for their contributions.”
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