A Dover care home for adults with autism and learning disabilities, run by the Priory Group, is celebrating after being rated ‘outstanding’ by the health and social care regulator, the Care Quality Commission (CQC), for the second time in a row.
Wolverton Court has been ranked ‘outstanding’ overall, and in all five assessment categories, just as it was three years ago. . The five categories are “is the service safe?”, “effective”, “caring”, “responsive” and “well-led”.
- Inspectors’ report described the home’s leaders as “exceptional and distinctive”
- “Family members could not praise the skill, commitment and understanding that staff had of their loved ones more highly”
- “The staff team were passionate about achieving the best outcomes for people”
- A resident’s relative said, “I can’t speak more highly of this staff group”
The CQC said, “People were truly respected and valued as individuals, and empowered as partners in their care in an exceptional service… Every staff member we spoke with showed a passion for providing outstanding outcomes for the people they supported… Staff showed exceptional standards of kindness.”
A resident’s relative told inspectors, “I can’t speak more highly of this staff group now. It’s absolutely golden to have people that are experienced. Their keyworker has been with them for 10 years. They know them so well and that’s so important.”
Inspectors said, “Staff showed an excellent understanding of people’s needs, and how best to meet them. This was confirmed in the feedback we received from family members, who could not praise the skill, commitment and understanding that staff had of their loved ones more highly.”
The CQC described the leadership of the home as being “exceptional and distinctive”. The inspectors went on to say, “There was a visible distinctive culture within the service, introduced by exceptional leadership and implemented by a staff team who were equally passionate about achieving the best outcomes for people.” A resident’s relative said, “The attention to detail leaders have is amazing. I work in the industry myself and some managers are just golden. Their attention to detail is great, nothing is too much bother.”
The report mentions how a resident was supported to fulfil his long-term goal of getting a volunteering role. Staff at Wolverton Court arranged for the resident to do some gardening at some of the provider’s other services. This gave the resident the confidence and skills to be able to get a voluntary position externally. Another resident was supported to go on holiday for the first time in eight years.
Residents took part in a range of activities in the community, according to the report. Activities included going swimming, horse riding and to discos. A resident liked a popular animated film character, and staff found out they were in a London show. Staff organised for the resident to see the performance.
Wolverton Court supports adults with learning disabilities. The care home is located in Alkham, in Dover, Kent. It is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
Jamie Warrender, Registered Manager at Wolverton Court, said: “To be awarded ‘outstanding’ for a second consecutive time in all five domains is truly remarkable, a tremendous accomplishment for myself, my outstanding staff team, the wonderful people we support and their relatives. We are passionate at Wolverton Court about delivering outstanding person centred care and support and promoting positive outcomes. The rating awarded is recognition of our dedication to delivering above and beyond and making a truly measurable and meaningful difference to people’s lives. I feel privileged and honoured to lead such a wonderful team of people and want to thank everyone involved for their contribution in making this achievement possible.”
Rebekah Cresswell, Chief Operating Officer at Priory Adult Care, said: “This is an amazing achievement for Wolverton Court and makes it one of the top care homes in England as only 3% of all Adult Social Care providers achieve an ‘outstanding’ rating. Jamie is a brilliant manager, but this wouldn’t be possible without a team that is so dedicated to delivering excellence.”