Inspectors said, “People’s outcomes were consistently better than expected compared to similar services”
- A resident’s relative told inspectors “I can’t hope for anything better” of the care they receive
- Another relative described the home as having a “friendly atmosphere with caring staff who listen to us”
A specialist care home in Broadstone, Dorset, has been rated ‘outstanding’ for being “effective” by the health and social care regulator, the Care Quality Commission (CQC).
Inspectors praised The Tides for being rated ‘outstanding’ in the “is the service effective?” category, saying outcomes at the care home “were consistently better than expected compared to similar services”.
The CQC said, “Relatives highly praised the support and care staff gave to people living at The Tides. One relative told us, ‘They are really pro-active with their health care… they are checking on them all the time’… Another relative said, ‘I couldn’t hope for anything better. I have never seen my family member so happy as they are now’.”
The inspectors went on to say, “Effective, collaborative working relationships have been made with health professionals when required. Staff spoke very knowledgably about people’s health needs.”
People’s bedrooms were described as being “highly personalised” by inspectors. The CQC said, “The home had recently been redecorated and people and their families were involved in choosing the colour schemes, carpets and furnishings.” They went on to say, “The provider had extended one person’s bedroom. This had allowed more space to enable staff to provide a variety of support and activities for this person… This had resulted in the person being happier.”
The report mentioned that the home organises regular food theme nights where residents can taste foods representing different cultures. Residents are supported to make crafts such as flags for the events.
The CQC rated the service ‘good’ overall and in each of the other four assessment categories: “is the service safe”, “caring”, “well-led” and “responsive”.
In their review of the “caring” category, inspectors said, “People were supported and treated with dignity and respect …. Relatives praised the staff who they said were kind, friendly and caring”. One relative told inspectors, “The staff are friendly and welcoming… there is a friendly atmosphere with caring staff who listen to us.”
In their review of the “responsive” category, inspectors mentioned that the home organises Your Voice meetings for residents to have their say about the running of the service. Staff organised a wide range of group and individual visits to local attractions and museums; the cinema; and special events such as craft fairs and fates.
The Tides supports adults with learning disabilities. The care home is located in Broadstone, Dorset, and is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
Gail Kicks, Registered Manager at The Tides, said: “The report is exceptional and makes a really brilliant read. I am really proud of my team for always striving for excellence and making a real difference to people’s lives.”
Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “Gail is a brilliant Registered Manager. She has an excellent team that supports her in delivering outstanding care and support to residents. I want to take this opportunity to thank everyone for making The Tides the great home that it is.”