- Inspectors reported residents were “empowered… in an exceptional service”
- They found that “individual needs” and “preferences” are placed at the core of care plans
- A resident’s relative told inspectors, “We are 100% satisfied” with the care they receive
- Staff at the care home treat residents with “compassion, kindness, dignity and respect”
A specialist care home in Highbridge, Somerset, has been rated ‘outstanding’ for being “caring” by the health and social care regulator, the Care Quality Commission (CQC).
The Lodge was praised by inspectors for being rated ‘outstanding’ in the “is the service caring?” category, saying residents at the care home were “truly respected and valued as individuals”.
The CQC report said the staff at the care home supported residents, who are on the autistic spectrum with additional complex needs, and helped them “to live meaningful lives”. One relative told inspectors their relative’s life “had improved considerably since moving to The Lodge”.
The inspectors observed staff throughout the visit and found them to be “delivering support in a warm and friendly manner”. The staff work with residents, involving them in their care plans and helping them make choices about their wellbeing. The inspectors said, “Staff were passionate about doing their best for people and improving their quality of life.”
One staff member told inspectors, “I love making people happy”.
The report reflected that The Lodge had created a “calm, clean and homely environment”, with communal areas and decor reflecting the choices of the people living at the service. Residents’ bedrooms had also been decorated in a individual way, reflecting the personality of each occupant.
One relative complimented the service by saying, “I am lost for words in terms of how I feel about your professionalism, dedication, resilience and well-meaning. I am truly indebted to you.”
The CQC rated the service ‘good’ overall and in each of the other four assessment categories: “is the service safe?”, “effective”, “well-led” and “responsive”, with the inspector commenting that the service was “exceptionally safe” and “exceptionally well led.”
Emma Wood, Registered Manager and Natalie Eddiford, Deputy Manager at The Lodge, said: “We are delighted that The Lodge has been rated ‘outstanding’ for being ‘caring’, and ‘good’ overall by the CQC. We were very proud to see that the exceptional work of the staff has been recognised by both the inspectors and the relatives of those living at the home.”
Rebekah Cresswell, Chief Operating Officer of Priory Adult Care, said: “I want to thank Emma and her staff team for all the fantastic work they have done at The Lodge. It is very pleasing that inspectors have praised the home in many areas. Everyone involved with The Lodge has contributed to this significiant success, and I hope everyone recognises how remarkable this achievement is.”