- Residents tell inspectors staff are “kind and caring”
- Staff are “competent, knowledgeable and skilled”
- Staff treated people as individuals
- Resident said “there are a lot of nice staff here”
- The home has two activity co-ordinators, and entertainers and singers visit the home regularly
A care home for elderly people, Richmond Heights, has been rated ‘good’ by the health and social care regulator, the Care Quality Commission (CQC), in all five categories: “Is the service safe?”, “responsive” , “effective”, “caring” and “well-led”.
In their report, the CQC said: “People told us staff were kind and caring and they felt well treated by staff. Comments included, ‘The staff are lovely, they are very kind’, ‘There are a lot of nice staff here’ and ‘The care assistants are nice to me. They don’t rush me’… Staff treated people as individuals and their choices and preferences were respected. Staff demonstrated a good knowledge of people’s personalities, individuals’ needs and what was important to them.”
The CQC described staff as being “competent, knowledgeable and skilled… They completed training in a range of different areas to ensure they had the right skills, knowledge and experience to deliver effective care”.
The report went on to say, “Richmond Heights provided a range of activities for people living in the home. People took part in these according to personal preference. There were two activity coordinators employed at the home who arranged and supported people to take part in group activities such as quizzes and games. The activity programme was developed based on people’s preferences and the scheduled activities were displayed on a large notice board in the entrance to the home.”
The report mentioned that the home recently bought a mini-bus to take people out into the community. Some residents were taken out for a pub lunch. Entertainers and singers regularly visit Richmond Heights.
Jayne Humphrey, Registered Manager at Richmond Heights, said: “I am very pleased that the CQC liked what they saw when they visited Richmond Heights. It was really good to read the great comments about my staff team. I want to thank everyone involved with Richmond Heights for making this a really special home.”
Shona Beaton, Operations Director at Priory Adult Care, said: “Jayne and her team work so hard to ensure the best possible care for the residents, and peace of mind for their families. I am really pleased that their huge efforts and excellent contributions were acknowledged by the CQC. I am sure everyone there will keep up the hard work.”
Notes to editors
For interviews or inquiries, please contact Philip Nicholls on 0207 605 4332 or email firstname.lastname@example.org
A photo of the staff team is attached to the email. Pictured left to right are: Julie Copnell (Care Assistant), Petronela Bura (Nurse), Jayne Humphrey (Home Manager - holding the frame), Dezidelata Ngoma – (Nurse - on her knees), Lynne Parker (Domestic), Vicky Robinson (Laundry Assistant), Louise Swift (Domestic) and Elizabeth Kirkby (Care Assistant).
About Priory Adult Care
Priory Adult Care is a division of the Priory Group. It has more than 230 care homes across the country, with 5,500 beds. It cares for people who have individual needs associated with a learning disability, autism, Asperger’s syndrome, or a mental health condition, and also offers residential, nursing and dementia care to older people with varying levels of need.
About Priory Group
The Priory Group is the leading provider of behavioural care in the UK, caring for around 30,000 people a year for conditions including depression, stress, drug and alcohol addiction, eating disorders and self-harming. The Group is organised into three divisions – healthcare, education and children’s services, and adult care. The Priory Group is owned by NASDAQ-listed Acadia Healthcare, which is recognised as a global leader in behavioural health.