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General Enquiries
Make a Referral 0808 208 2147 General 0808 208 3643

A local care home in Stoke-on-Trent, High Cross House, was rated ‘good’ overall and in all care categories by the Care Quality Commission (CQC), the health and social care watchdog.

In the report, following their inspection, CQC inspectors said: “People were cared for by skilled staff and they were supported to make their own decisions”. They went onto say, “People received support that was provided in a kind and caring way”.

Inspectors said: “People were cared for and supported by caring staff. One person said, ‘The staff always look after me when I am poorly’. We spoke with a different person who said, ‘The staff are lovely and they always help you out if you have any problems’”.

The CQC said, “We observed that people were able to pursue their pastimes… A person told us they enjoyed doing jigsaw puzzles and said, ‘I have lots of them’.” Residents are supported to play sports, to go the theatre and to go shopping. Someone recently went on holiday to Spain, and people are supported to visit their families. Some of the home’s residents take part in the local Special Olympics. Two residents that the CQC spoke to recently got a job.

High Cross House supports people with autism, learning disabilities and Down’s Syndrome. It is located in Stoke-on-Trent, Staffordshire.

Barbara MacBryde, Home Manager, said: “I am delighted with the outcome of this inspection and the very kind things that the inspectors have said about our home. I would also like to use this chance to thank our residents and their relatives for working closely with us.”

Justine Cahill, Manager Director of the South West and Wales for Priory Adult Care, said: “This report is excellent news for High Cross House. It shows that they are doing brilliant work for the residents they support. I am sure that the home will continue to be a great success story.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.