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Harrogate care home praised by the regulator for being “friendly and welcoming”

A care home, Aire House, was rated ‘good’ overall and in all care categories by the Care Quality Commission (CQC). These categories are “Is the service safe?”, “responsive” “effective”, “caring” and “well-led”. 

In the report, following the CQC’s inspection, inspectors said: “The service was friendly and welcoming. We observed positive interactions between staff and people using the service.”

They also said, “People told us they liked the staff and received consistent care and support from staff. Comments included, ‘The staff are fantastic. They couldn’t be better. They know what I need’ and, ‘I couldn’t wish for a better staff team. The staff are like friends’”.

The report mentions how every resident has a keyworker. The CQC said, “People described having a positive relationship with their keyworkers. One person told us, ‘I have a keyworker and have regular meetings to talk about my needs.’ A relative said, ‘We have only recently got a social worker who we met with to discuss their needs. Their keyworker came in on their day off to contribute’”. 

The inspectors said, “People were involved in a wide range of activities including cycling, social club, day centres, football, pub trips and film club. A number of people told us that they also had jobs and worked at charity shops, a gardening centre, and a café. People also told us that they went on day trips and had holidays away, with one saying: ‘I’ve been on holiday to Blackpool and to a castle in Scotland."

The CQC report said: “Staffing was flexible to allow people to attend their chosen activities during the evening and at weekends. A relative told us their family member went out most days and often attended football matches at Harrogate Town with their keyworker. Staff told us that feedback from people using the service had led them to approach a local nightclub to launch dedicated events for people who might be adversely affected by strobe lighting and loud music. We heard that the first event was well attended and the nightclub was in discussions to roll this out nationally.”

Aire House is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists. The home supports people with autism and learning disabilities. It is located in Harrogate, north Yorkshire.

Angela Beecroft, Registered Manager at Aire House, said: “I read this report and it made me even prouder of my staff team and our residents. It is the fact that we are such a great team here that makes us so successful.”

Naomi Atkinson, Operations Director at Priory Adult Care, said: “I want to take this opportunity to thank Angela and her team for all their contributions. Aire House is a brilliant home and it is really pleasing to see the great things they are doing there.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.