- Staff were praised for being “caring” and “attentive”
- Personalised care plans were developed which residents and relatives were involved in
A specialist care home in Folkestone, Kent, has been rated ‘good’ across the board by the health and social care regulator, the Care Quality Commission (CQC).
Ravenlea provides support for up to seven adults with learning disabilities, autism and additional health conditions such as epilepsy and diabetes.
In its inspection report, the CQC rated the service ‘good’ across all five categories: “is the service safe”, “effective”, “caring”, “well-led” and “responsive”.
The report says “Staff spoke with people with courtesy and kindness and it was clear that relationships of trust had been built”.
The CQC were very impressed with the way staff treated the residents and said: “Staff were caring, the management team ensured there was a culture which promoted treating people with kindness, respect and compassion.”
The report explains that the residents have personalised care plans which assesses their needs and how they can be supported. The plans include information about their background, hobbies, likes and dislikes. Staff, relatives and residents all worked closely together to ensure the care plans meet their goals.
Care plans encourage residents to engage with each other and the local community. The report says, “Trips and days out included shopping, swimming, discos, bingo, the library, drives out and visit to a café or walk along the seafront.”
Cherise Naunko, Registered Home Manager at Ravenlea, comments; “We are delighted to have been rated ‘good’ across the board by the CQC. This rating is a reflection of how hard we work to ensure not only our residents needs are met but that they also enjoy their lives. I would like to thank all of the staff at Ravenlea who have contributed to the successful running of the home and I look forward to continuing working with such a great team.”
Rebekah Cresswell, Chief Operating Officer at Priory Adult Care, adds; “I would like to congratulate everyone at Ravenlea for a fantastic CQC report. We really appreciate their ongoing commitment and compassionate care.”
About Priory Adult Care
Priory Adult Care is a division of the Priory Group. It has more than 230 care homes across the country, with 5,500 beds. It cares for people who have individual needs associated with a learning disability, autism, Asperger’s syndrome, or a mental health condition, and also offers residential, nursing and dementia care to older people with varying levels of need.