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Eastrop House and Lodge care home praised by the CQC for having a “supportive family atmosphere”

A local care home in Basingstoke, Eastrop House and Lodge, was rated ‘good’ overall and in all care categories by the Care Quality Commission (CQC), the health and social care watchdog. These categories were ‘is the service ‘safe’, ‘effective’, ‘caring’, ‘responsive’ and ‘well-led’.

Following their most recent inspection, the CQC inspectors said, “Feedback regarding the service was consistently good. People and relatives spoke positively about the quality of care provided by staff who understood their needs and knew how they wished to be supported. One person told us, ‘I love being here because my keyworkers really understand how to talk to me’.”

The inspectors said, “People value their relationships with staff and felt that they often went ‘the extra mile’ for them when providing care and support, which made them feel special and really well cared for. Relatives of people being supported with complex needs consistently told us that staff had developed special bonds with their loved ones. One person told us, ‘Coming here compared to where I’ve been before, well it’s like a miracle. The staff are like my family, they go out of their way and go one step further. Nobody has listened to me the way they do’.”

The CQC went onto say, “There was a supportive family atmosphere at Eastrop House, where people and staff shared a mutual respect and understanding… A visiting Deprivation of Liberty Safeguards assessor made positive comments about the ‘tremendous progress’ made since moving to Eastrop House. They told us, ‘It is wonderful to see a transformation. The parents have refound their son’.”

The report says how the home supported Dignity Action Day earlier in the year. They also hosted an open house day where visitors met residents and relatives.

Eastrop House and Lodge is managed by Priory Adult Care, a division within the renowned Priory Group. The home supports people with autism and related conditions. It is located in Basingstoke, Hampshire.

Samara Moore, Registered Manager said: “This is an excellent report and really demonstrates the great work that we do here. My colleagues pride themselves on building up good relationships with the residents we support, so I am glad that the rapport they have with each other is evidence in the report. We will continue to strive for excellent in 2018.”

Hayden Knight, Managing Director for the South East at Priory Adult Care, said: “I would like to thank Samara for everyone she has done at Eastrop House and Lodge. She really leads such a great team and I am sure the service will continue doing brilliant things.”

For more information on the specialist services Priory Adult Care can offer, please call the enquiries and referrals team on 0808 208 2147 or click here to make an enquiry.