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Local care home rated ‘outstanding’ for being “caring”

An older peoples’ care home, Cooper House, has been rated ‘outstanding’ in the “caring” category by inspectors.

The Care Quality Commission (CQC) gave the service top marks for the way it cares for its residents. The CQC inspects and regulates health and social care in England.

The service was rated ‘good’ in the other four categories: “are the services effective”, “safe”, “responsive” and “well led”.

The inspectors said, “The service was exceptionally caring. We found a strong and visible person-centred culture. This was driven by the registered manager who was passionate in her belief that people living at the home should be at the centre of everything the home did… People were treated with kindness, respect, love and compassion. During the visit we observed staff demonstrating exceptionally high levels of kind and compassionate care and interaction towards people, treating them with the utmost care and respect. Staff greeted people with genuine warmth as they arrived in the communal areas in the morning asking them how they were and if there was anything they needed and actively listening to respond to their needs. Staff valued the importance of spending time chatting with people.”

Residents were “treated with kindness, respect, love and compassion”

A relative told inspectors that staff were “upbeat and happy”. The CQC continued by saying, “We saw staff coming into work smiling and happy…  Staff were extremely proud of the care and support they were providing, which made sure people who used the service were getting the best care possible.

Inspectors described staff as being “exceptionally thoughtful”. The CQC went on to say, “People who used the service told us, ‘The staff know my likes and dislikes they are lovely, they are so pleasant and they chat’.

The report is full of praise for the service in the other categories. In their review of the “responsive” category inspectors said, “People were being offered an excellent range of stimulating activities. People who used the service told us, ‘We have activities, I like all of them, bingo, DVDs on a big screen - it’s like being at the pictures, singing and dancing. I’ve been to Scarborough on a minibus, we have themed days, coffee mornings, church services and my family take me out as well, it’s good’.

In the “well led” category, inspectors said that the home is committed to making “a genuine difference to the lives of people at the service”. A relative said that the Registered Manager was “very good at her job”.

Staff were described as being “extremely thoughtful”

Cooper House supports the elderly people, including people with dementia. It is located in Bradford, West Yorkshire. The care home is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.

Sarah Horner, Registered Manager at Cooper House, said: “I am really proud of our staff team and the positive outcomes they achieve for the people we care for. It is brilliant that we have been able to achieve so much together. We will all continue to work really hard.

Sarah Perez, Operations Director at Priory Adult Care, said: “Sarah and her staff team do such an excellent job. They really excel at what they do. It is a great achievement to be rated ‘outstanding’ in the ‘caring’ category.