A specialist care home for adults, Brunswick House, has been rated ‘good’ by the health and social care regulator, the Care Quality Commission (CQC), in all five categories: “Is the service safe?”, “responsive” , “effective”, “caring” and “well-led”.
In their report, the CQC said: “We received a warm and friendly welcome when we arrived at the home and saw that people were relaxed and comfortable with staff. One person told us, ‘All the staff here are very kind and professional.’ Throughout the inspection, we observed staff interacting with people with patience and understanding and comforting people … One visiting professional told us, ‘Someone I work with tells me that they are very happy here.’ Another told us, ‘The staff seem to have a good rapport with the residents and have always been approachable’.”
The inspectors went on to say, “People were supported to take part in a wide range of activities in the home and in the local and wider community and these were planned in line with individual likes and preferences. During our inspection, people took part in an exercise class, went out shopping, played board games and were preparing to go out to football practice. We saw that staff recognised how important families were to people and had helped people to arrange visits and create displays of family photographs.”
The report highlighted the way “staff organised themselves” to make sure people’s needs were met. The inspectors said, “Staff rotas were flexible to allow for people to go out with sufficient staff in line with their support plans. One visiting professional told us, ‘The new staffing arrangements are working well and things have improved a lot since they have been introduced’.”
Brunswick House supports adults who have autism, learning disabilities and behaviours that challenge. It is located in Wednesbury, West Midlands. The care home is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.
Linda Powell, Registered Manager at Brunswick House, said: “This was a really good inspection for us. It demonstrates how hard we work to deliver strong outcomes for our residents. I was really pleased with how the CQC referenced the great support staff offer to our residents.”
Justine Cahill, Managing Director for the South West and Wales at Priory Adult Care, said: “I want to take this opportunity to thank Linda and her staff team for everything they do to make this a really good care home. I am sure that they will continue to work very hard.”