A care home in Stoke-on-Trent, Collinson Court, has been rated ‘outstanding’ in the “is the service responsive?” care category. It has been rated ‘good’ overall and in all other categories.
With regards to the “is the service responsive” care category, which was rated ‘outstanding’, inspectors said: “Relatives, staff and health and social care professionals told us that access to meaningful activities had greatly improved. Comments from relatives included, ‘The activities coordinator has transformed our relative’s life. It’s such a thrill for us knowing they are enjoying life’.”
Inspectors went on to say, “Staff used innovative ways to encourage people to try new activities and/or activities that they have not tried for significant periods of time. For example, one person had not been to a swimming pool for a significant period of time. Staff worked with this person to encourage them to try this activity as this would promote their health and wellbeing.”
The report considered the service to be ‘outstanding’ for how it encourages residents to volunteer and work proactively with the local community. There are meetings for residents and relatives to share their views on the care provided and the running of the home. The report mentions how families are consulted and their ideas acted upon. A relative said, “Communication is superb, we’re involved in everything and always kept updated.” Relatives receive a personalised newsletter so they can see what activities their family member has participated in.
With regards to the other care categories, inspectors were full of praise for the home. They said, “The service was caring. People were treated with kindness and respect by staff who knew them well.” A relative told inspectors that staff “are all approachable and happy to be there”. A resident even wrote a letter to the home manager saying, “I love my place at Collinson Court, I am writing this to someone special”.
Collinson Court supports people with autism and behaviours that challenge, and is located in Stoke, Staffordshire.
Michelle Widjaew, Registered Manager, said: “My team, our residents and their relatives all deserve this recognition so much. Everyone here works so closely together to make sure we give the best individualised support possible. We will continue to do our utmost to help our residents create great opportunities for themselves.”
Justine Cahill, Managing Director for the South West and Wales, said: “I am delighted that the home has been rated ‘outstanding’ in one of the care categories. It is great that it is considered so highly for the activities it offers and the way it encourages residents to get involved with new things. I would like to take this opportunity to thank the team at Collinson Court for their extraordinary contributions.”
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