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    • Inspectors says residents at New Stead House “received care and support that was exceptionally personalised”
    • “Staff spoke very fondly and warmly about people”
    • Staff treat “people and relatives with warmth, compassion and kindness”
    • A resident’s relative tells inspectors, “Communication is excellent. To get that sort of rapport with managers is great”

    A specialist care home in Redcar has been rated ‘outstanding’ for being “responsive” by the health and social care regulator, the Care Quality Commission (CQC).

    New Stead House was rated ‘outstanding’ in the “is the service responsive?” category. Inspectors said, “People received care and support that was exceptionally personalised. Support plans were detailed… One professional said, ‘If I suggest anything you can guarantee the next time I go, they’ll have tried it. I think they work with people to what fits them. The people benefit so much. I think the staff do a great job’.”

    The CQC said, “Relatives told us they were regularly consulted about their family member’s care. One relative said, ‘I’ve always had regular contact with staff to tell them what they like’.”

    The report mentioned that staff help residents to maintain relationships with their partners, relatives and friends. A resident was supported to go out to restaurants with their partner.

    The home was rated ‘good’ overall and in all other categories: “is the service safe?”, “effective”, “caring” and “well-led”.

    In their review of the ‘caring’ category, inspectors said, “Relatives told us staff were caring with people as well as with themselves. One relative said, ‘Staff took a photo when they were out. They had blown it up and framed it for me which I thought was a lovely gesture’.”

    Inspectors said, “Staff spoke very fondly and warmly about people.” They also commented that staff treated “people and relatives with warmth, compassion and kindness”.

    There was lots of praise in the other categories, including the “well-led” category. Inspectors said, “Feedback we received from relatives reflected a well-led service. Comments included, ‘Communication is excellent. To get that sort of rapport with managers is great. I think I was shocked with how good the service actually is’ and ‘management are very good, positive’.”

    New Stead House is a care home for people with learning, neurological and physical disabilities. The home is located in Redcar, in North Yorkshire. It is managed by Priory Adult Care, a division within the renowned Priory Group, the mental healthcare specialists.

    Alison Walton, Registered Manager at New Stead House, said: “It was delightful to receive this report. I am proud of my staff team for everything they do to support our residents. They really pride themselves in offering great personalised support that makes a real difference to people’s lives.”

    Rebekah Cresswell, Chief Operating Officer of Priory Adult Care, said: “The CQC report is a great pleasure to read and outlines how people and their families should be cared for. I am so proud of Alison and her teams and this report is a great testament to their hard work.”

    About Priory Adult Care

    Priory Adult Care is a division of the Priory Group. It has more than 230 care homes across the country, with 5,500 beds. It cares for people who have individual needs associated with a learning disability, autism, Asperger’s syndrome, or a mental health condition, and also offers residential, nursing and dementia care to older people with varying levels of need.

    About Priory Group

    The Priory Group is the leading provider of behavioural care in the UK, caring for around 30,000 people a year for conditions including depression, stress, drug and alcohol addiction, eating disorders and self-harming. The Group is organised into four divisions – healthcare, education and children’s services, adult care and Middle East.  The Priory Group is owned by NASDAQ-listed Acadia Healthcare, which is recognised as a global leader in behavioural health.