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General Enquiries 0808 208 3643
General Enquiries
Make a Referral 0808 208 2147 General 0808 208 3643

A care home in Bristol, Evergreen House, has been rated ‘good’ in every category and overall by the Care Quality Commission (CQC), the health and social care watchdog.

In the report, follow their inspection, the CQC said: “People were supported by caring staff that were sensitive in manner and approach to their complex needs. We saw that people looked relaxed, comfortable and at ease in the company of the staff. People constantly approached the staff to be in their company.”

Inspectors said: “The staff communicated with people in an engaging way. We heard staff talk and sing with someone they were helping with personal care needs. The person they were helping responded very warmly and there was plenty of laughter and warm responses from the person being supported. This showed staff knew how to engage with people who they supported.”

The report mentions how residents spend a lot of time in the local community by going to pubs, coffee shops and other venues. The home has a five star Food Standards Agency (FSA) hygiene rating, the highest that can be awarded.

Evergreen House brings together two Priory adult care divisions, Craegmoor and Amore Care. The service supports people with autism, learning disabilities, mental health problems and behaviours that challenge. The home is located in Brentry, Bristol.

Shane Pocock, Registered Manager, said: “I am delighted with this report as it demonstrates my team’s dedication to the service. We will work hard to maintain these excellent standards.”

Justine Cahill, Managing Director for the South West and Wales, said: “Evergreen sets an example of being a person centred home and really gives residents the best possible support they can. I am sure that the service will continue to be a success story.”

For more details on Priory Education and Children's Services, please call 0118 970 8068 or click here to make an enquiry.