Priory The Croft

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About this location

The Croft is located in Diss, in Norfolk. The home offers residential support for eight males and females who have a learning disability. We are in a semi-rural location, off a main road, and surrounded by lovely views and beautiful countryside.

Our team are dedicated to improving the health and wellbeing of the people we support, providing them with the skills needed for them to live a healthier and happier life back in the community.

We can also support autistic people and those who have mild to moderate behaviours that challenge or epilepsy.

Services at a glance

There are a total of eight bedrooms at the site. Of these:
4 are on the ground floor

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The Croft 17 Croft Lane Diss Norfolk IP22 4NA

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.
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About our service

Our facilities and environment

The Croft is set in a detached, converted bungalow. There are eight bedrooms split across two floors, with four of them on the ground floor.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Communal bathroom
  • Communal wet room

We also have a very large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Sensory garden
  • Vegetable patch

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. There are a mixture of large and medium-sized rooms, which are all fitted with hand basins, and have robust, low arousal furniture.

Our approach to support

Everybody who lives at The Croft has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at The Croft include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

We also have support from a local multidisciplinary team to offer these services. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at The Croft can be, medium or long-term residential, depending on the needs of each person.

Activities

Everyone who lives at The Croft has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with a personality disorder

Pathways

Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • Housekeeper

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Epilepsy training
  • Autism spectrum specialist training
  • Dementia training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area

Amenities

The Croft has a number of nearby amenities including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • Park
  • Library
  • Nature reserve/national park

Transport links

The Croft also has excellent transport links, including:

  • Short walk to a local bus stop, with regular local buses
  • A 10 minute drive to Diss train station, with direct services to Norwich, London, Ipswich, Colchester and Chelmsford
  • Close to the A1066, A143 and A140

A message from our site leader

Our ethos is inclusive and person centred to people we care for, and we adapt our support to meet their changing needs

The Croft’s site leader

Comments from our residents and their family and friends

I was so happy that the staff organised a party for my daughter. Everyone is so nice and supportive
Parent of a person supported by The Croft The Croft

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in line with a resident’s wishes or best interests. Our team will arrange regular catch-ups either in person or via telephone, to ensure families are kept informed.

Will my loved one be able to have a phone or call me?

Our home has one incoming phone line, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

Yes, due to the nature of the service, our external gates are locked, however every resident will be risk assessed to determine the level of security needed. We have a large garden area and courtyard where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support people with any problems or concerns they may have around mealtimes, such as preparation. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

How does laundry work?

Residents will be supported do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Staff will encourage residents to undertake domiciliary tasks where possible. We also have a housekeeper on site to maintain high standards of cleanliness across the home.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

What are the car parking facilities?

Here at The Croft we have on-site parking.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral