Kalmia and Mallow is situated in the small market town of Watton, which is on a main bus route into Norwich city centre. Watton boasts a wide range of shops, cafes and restaurants, as well as a sports centre. From Norwich city station there are trains to access most parts of the country and the service is about 45 minutes away from the coast by car or bus.
The Kalmia and Mallow offer different levels of assistance. Inside there are wide doorways and corridors to accommodate people who use a wheelchair and/or have physical disabilities. Kalmia has a specialist bath and a wet room and Mallow has a fully functioning sensory room, which consists of fibre optic sensory lights, a ball pit and many sensory and educational items.
Both bungalows feature two lounges and there is access to the sensory garden at the front and to the grassed area at the back. There is also a vegetable patch, barbecue area and a memorial garden.
The bungalows are linked via a large corridor, which is used as an activities and arts and crafts room. There are also computers available to use with appropriate support.