Priory Hill House

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About this location

Hill House is located in Pulham St Mary, a small country village near Diss, Norfolk. The service offers residential support for seven males and females with a primary learning disability diagnosis. We are in a semi-rural location, off a main road, and surrounded by lovely views and beautiful countryside.

Our team are dedicated to improving the health and wellbeing of the people we support, providing them with the skills needed for them to live a healthier and happier life back in the community.

We can also support those who have:

  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of seven bedrooms at the site. Of these:
1 is on the ground floor
All share communal bathroom facilities

Contact us

Hill House Station Road Pulham St Mary Diss Norfolk IP21 4QT
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About our service

Our facilities and environment

Hill House is a large, detached, Victorian house, and provides a relaxed, homely environment for residents. The accommodation is split across two floors, with one bedroom on the ground floor. Five of the seven bedrooms have a hand wash basin in their rooms, and there is also communal bathroom for residents to use.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Well-equipped activities room
  • Utility room
  • Communal bathroom
  • Communal wet room

We also have a garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Wheelchair access

Hill House has specialised equipment within the home, such as a stairlift. In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Five of our bedrooms have a hand wash basin.

Our approach to support

Everybody who lives at Hill House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Hill House include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

We have support from a local multidisciplinary team to provide these. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Hill House can be medium or long-term residential, depending on the needs of each person.

Activities

Everyone who lives at Hill House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

 

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with a personality disorder

Pathways

Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Support workers
  • Activities co-ordinator
  • Housekeeper
  • Maintenance worker

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes Makaton training and epilepsy training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area

Amenities

Hill House has a number of nearby amenities including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • Park
  • Library
  • Cinema
  • Nature reserve/national park
  • Zoo

Transport links

Hill House also has excellent transport links, including:

  • Location within a five minute walk to a local bus stop just outside the home
  • A 10 minute drive to a local train station

A message from our site leader

We are family to all our residents and care for them the way we would care for our own. We believe in a home from home environment

Hill House’s site leader

Comments from our residents and their family and friends

I feel safe and happy in my home
Person supported by Hill House Hill House

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes - we strive to keep the loved ones of our residents involved in their care, where this is in line with the wishes or best interests of the resident. Our team will arrange regular catch up for families that are involved, and facilitate meetings and catch-ups, when required.

Will my loved one be able to have a phone or call me?

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. We also support residents on video calls with loved ones.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

Yes, due to the nature of our service, our external doors are locked. However every resident will be risk assessed to determine the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents choose the menu for the week. Staff will encourage them to prepare their own meals but will also support. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities. Staff members tend to take responsibility for the laundry, due to the needs of the people we support. However, participation in activities such as laundry will always be encouraged, where possible.

Who does the housekeeping and domiciliary tasks?

Many of our residents are unable to clean so our support team and housekeeper will ensure the home is cleaned to a high standard. However, we do promote independence, and encourage residents to participate in their activities of daily living, where this is possible and in line with each individual’s support plan.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Activities are planned according to our residents’ choices and interests, and everyone has a tailored activities planner. Our activities co-ordinator will organise in-house activities as well as visits into the community. We may use a variety of communication tools to ensure the people who live here can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

We work with social workers, family members and each individual to develop care plans which are in the best interests of each person. We use a variety of communication tools and work with health professionals to aid the resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input, where appropriate.

What are the car parking facilities?

We have on-site parking at Hill House.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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