Priory Egerton Road

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their own home, we can support your loved ones with video calls.

Family and friends are welcome to visit and take part in any of our activities with their loved ones. Please inform us in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive and may need support. We cannot cater for visitors to stay overnight.

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone, where appropriate.

Bedrooms are all furnished, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the service specification.

Yes, due to the nature of the service, our external doors are kept locked. Some of our residents may be on Deprivation of Liberty Safeguards (DoLS), so their safety is paramount. However, every resident will be risk assessed which will detail the level of security needed. We do have a patio area where individuals can freely exit and enter the building.

Residents are supported to choose and prepare what they want to eat. We will, however, support residents with any problems or concerns around mealtimes, such as the preparation of food. Our team will also seek guidance from family members and nutritionists to ensure that residents with any special dietary requirements are catered for.

Our team will ensure that residents always have access to clean clothes and bedding. We also have a utility room at the home with laundry facilities. Our residents can make use of the facilities, either independently or with the support of their key worker.

Most of our residents are able to undertake tasks within the home such as cleaning. We also have a rota in place to assign tasks to individuals staying with us, this is discussed in our monthly resident meetings. Our care team will support residents with completing the tasks.

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may also place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

Everyone we care for has a tailored activities planner. This will include both in-house activities as well as visits into the community. Sometimes key workers have to use a variety of communication tools to ensure our residents have an input into the planning of activities that they will enjoy.

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, and are committed to utilising least restrictive practice.

Yes, we encourage families, social workers and residents to be involved with the care plans and how they are developed. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. Care plans are regularly reviewed, and family members may be asked for their input, where appropriate.

There is pay and display on-street parking only.

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.