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Contact Numbers
Make a Referral 0808 208 2147
General Enquiries 0808 208 3643
General Enquiries
Make a Referral 0808 208 2147 General 0808 208 3643

Paul's story

Paul* moved to Ebbsfleet House in 2002. When he first began living at the home, Paul found the transition difficult and would often react by presenting with behaviours that may challenge.Ebbsfleet House resident Paul

How Ebbsfleet House helped Paul

Staff took the time to really get to know Paul, which enabled them to deliver consistent, high-quality care and support tailored to his individual needs. The team also used a positive behaviour support (PBS) approach which focussed on understanding Paul’s triggers and on meeting his underlying needs, rather than his behaviour itself.

As a result, Paul’s incidents of challenging behaviour have since reduced significantly, opening up a whole range of exciting opportunities for him. Since living at Ebbsfleet House, Paul has been able to go on holidays and day trips, as well as try a wide range of new activities.

These have been successful, positive experiences which built his confidence and self-esteem, while developing a range of life skills. During his time at the home, Paul has become increasingly independent and can now prepare and cook meals himself and undertake daily living tasks with minimal support. His life has been transformed by living at Ebbsfleet House.

*Name and image have been changed to maintain confidentiality.