Charles Court Care Home
Charles Court Care Home is located in the historic market town of Hereford, in Herefordshire. Our home offers specialist nursing and dementia support for 76 adults, with 24-hour input from registered nurses. We can also offer end of life/palliative care and respite services.
Our goal at Charles Court is to provide personalised care, support, and outcomes to the people who live here, in a dignified manner. In addition to supporting adults with dementia, we can also assist those who have a multitude of other conditions, presentations and needs, including those with:
- Other medical needs requiring nursing care
- Mobility needs
Services at a glance
There are a total of 76 bedrooms at the site. Of these:
- All 76 have en-suite facilities
- 36 are on the ground floor
Our facilities and environment
Charles Court is a modern, purpose-built home. The detached home is split across two floors, with a lift providing access to both floors. Our home also includes a specialist dementia unit, which has feature walls and a wealth of further simulation.
The ground floor has 36 bedrooms, all with en-suite bathrooms, plus its own lounge, dining area, activity room and communal bathrooms. The ground floor also benefits from direct access to our beautiful communal gardens. The first floor has an additional 40 bedrooms, all with en-suite bathrooms, as well as its own lounge, dining area, activity room, and communal bathrooms.
Residents also enjoy our spacious garden areas, which are wheelchair accessible. Our gardens are complete with high fences in line with guidelines, a lawn, patio area with furniture, a shelter, and a sensory garden.
We also have specialised equipment within the home, such as a lift to both floors, a height-adjustable bath, and a variety of hoists.
All of our bedrooms have been designed to provide maximum comfort to the people we support. The rooms are all furnished and homely, and can be personalised to individual tastes. Each bedroom has:
- En-suite facilities
- A fully furnished interior
- TV point
- Nurse call button
- Internet access
- Wheelchair access
“My Mother has been treated wonderfully well at this care home and the food is very good as Mother says herself. The room is always kept immaculate and the staff are second to none; always helpful. I would certainly recommend this home to any potential resident. Hats off to Charles Court.” Son of a resident
“I’m really impressed with the team at Charles Court. My Nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, my Nana has made an amazing recovery and with the constant continued care, she is back to her best self.” Granddaughter of a resident
Our approach to support
Everybody who lives at Charles Court has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive.
This may include support in a number of areas, such as personal care, mobility, eating and drinking, accessing the community, and social inclusion.
Nurses are on-site 24 hours per day, and we also have support from multidisciplinary professionals to ensure the wellbeing of the people who live here. The home has an on-site hairdresser, private physiotherapist, weekly GP ward rounds, access to 6-weekly visits from the podiatrist, and regular hearing and optician checks. In addition, all residents have access to the local dental team.
Our support staff are highly experienced in supporting older people. Our in-house team consists of:
- Service manager
- Deputy manager
- Unit manager
- Registered nurses
- Senior healthcare assistants
- Healthcare assistants
- Activity co-ordinator
- Housekeeping team
- Maintenance team
- Catering team
The team receive specialist staff training, designed to meet the needs of each individual we support. This includes specialist dementia, as well as training in epilepsy management, dysphagia, people handling, infection control and skin care.
Everyone who lives at Charles Court has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community. This might include daily activities such as:
- Arts and crafts
- Sensory programmes
- Visits from external entertainers
- Pet therapy
- ‘Movement to music’ exercise classes
- Gardening projects
- Pamper sessions